Refund policy
Most Battery Tender by Deltran product support issues can be resolved remotely without sending the unit in for evaluation or service. Before initiating a return, please contact Battery Tender customer support at support@deltran-global.com or 386-736-7900 for troubleshooting and diagnostics.
If you are not 100% satisfied with your purchase, you may return the product for a full refund of the purchase price (shipping charges are non-refundable) or exchange it for another item. Returns or exchanges are accepted within 30 days of the original purchase date.
To initiate a return, please email returns@deltran-global.com to request approval. We reserve the right to deny refunds for items returned without prior approval.
Shipping Your Return
-
Customers are responsible for the cost of return shipping.
-
Shipping charges are non-refundable.
-
If you are returning an item valued over $49.95, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Restocking Fees for Damaged or Incomplete Returns
Returned products must be in original condition with all accessories, packaging, and components included. Items returned incomplete, damaged, or with missing parts may be subject to a restocking fee. The fee amount is determined based on the condition of the returned product and the extent of missing or damaged components. We reserve the right to deny a full refund for items that are not returned in resaleable condition.
Third-Party Purchases
This return policy only applies to purchases made through BatteryTender.com. If you purchased your Battery Tender product through another seller or retailer, please refer to their return policy for assistance. Any attempt to return a product to Battery Tender that was not purchased through BatteryTender.com will void this return policy.
.